Credits & Refunds
Updated October 29, 2026 · MockUp Studios
Credit packs show their price in USD before payment. Purchased credits do not expire. Free signup and promotional credits have no cash value.
What one credit includes
One credit creates one front-and-back mockup sheet. The credit is reserved while creation is running and spent when the result is saved. Downloading your saved mockup, reopening it, cropping your source photo, and using the editor do not cost additional credits. Starting another creation uses another credit.
Failed or interrupted creations
If creation fails or the result cannot be saved, the reserved credit is returned. If a connection is interrupted, check Recent creations before creating again. A finished result can be reopened without another credit. Unresolved requests are checked for a saved result and otherwise released after the recovery window, currently about 15 minutes. Returned credits may require refreshing your balance.
Something looks wrong
If important visible garment details are missing or the result is unusable, send a support request within seven days. Include the mockup title and creation date; do not include passwords or API keys. Quality complaints are reviewed individually and may qualify for replacement creation credits, rather than automatic cash refunds. A difference in inferred hidden details or a change of preference does not automatically trigger a credit return.
Daily limits
Customer creation limits and an estimated daily customer API budget help keep the service available. Attempts sent for processing can count toward these limits even if a customer credit is returned. A limit rejection does not spend a credit. Daily counters reset at 00:00 UTC.
Purchases and payment questions
Purchases are one-time payments processed by Stripe; there is no recurring subscription. Credits are added after confirmed payment, and repeated payment confirmations do not add the same purchase twice. Keep your receipt. All credit purchases are final and nonrefundable, except where a refund is required by applicable law. Purchased credits do not expire. For duplicate charges, billing errors, or missing purchased credits, contact Support with the transaction details. Billing errors are reviewed individually. Replacement or returned creation credits are different from a cash refund. This policy does not limit consumer rights or remedies that cannot legally be excluded.
Refund eligibility and quality reviews
A completed purchase is final. Unused purchased credits do not qualify for a cash refund merely because you changed your mind, no longer need them, or dislike a completed result. Purchased credits do not expire while your account remains open. This does not exclude refunds or other remedies required by applicable law, or correction of duplicate or incorrect charges.
For a quality review, contact support@mockupstudios.net within seven days of creation with the mockup title, creation date, and a brief explanation of the problem. Replacement credits are discretionary after review; they are not an automatic cash refund. Technical failures that do not save a result return the reserved credit as described above.
For missing credits, duplicate payments, or billing errors, include your purchase date and Stripe receipt or payment reference. Never send full card details. If a payment refund is approved or legally required, the associated unused credits will be removed or adjusted so the same purchase cannot be both refunded and spent. Account deletion removes access to remaining credits and does not automatically create a refund entitlement; contact support about any billing dispute before requesting deletion. Mandatory consumer rights remain unaffected.
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